TERMS & CONDITIONS

PAYMENT TERMS & DAMAGE DEPOSITS

All customers must provide a copy of their Driver's License or government-issued ID in addition to a credit card that will be kept on file for lost or damaged items. Customers are responsible for returning all items in their proper quantities and conditions. Damages to items will be assessed and charged for their repair costs. Lost or unrepairable items will be charged at their full replacement cost.

DESIGNER PARTY PACKAGES & CUSTOM EVENT DESIGN

Payment-in-full is required on all Designer Party Packages at the time of purchase. Designer Packages, including all Add-On Packages, must be purchased NO LATER THAN 14 DAYS PRIOR TO YOUR EVENT. If your event is less than 14 days away, please call us to discuss your needs.

After you complete your purchase, you will be contacted by a Fab-U-Tique team member to confirm the details of your order. You will be required to submit a credit card authorization form for a valid credit card that will be kept on file in case of product damage or loss. No items will be delivered if a credit card is not provided.

RENTAL ORDERS

Payment-in-full is required at 3 least business days prior to delivery. No rentals will be delivered or released to a customer if payment-in-full has not been made. Unless a customer is able to provide proof of insurance for rental items, a refundable damage deposit of 25% of the order total will be applied to all rental orders. Items will be assessed for damages upon return. The damage deposit will be refunded within 3 business days after all items have been returned, less any damage fees that are applied.

DESIGNER PACKAGE CUSTOMIZATION

If you would like us to make any changes to an existing Designer Party Package (such as linen color, napkin color, glassware, etc.), we are happy to accommodate your change at a fee of $75.00 per item. The revised items must be comparable to the original items in quality and price. Otherwise, if the revised items are considered to be an upgrade, you will have to pay for the upgraded cost of the items.

DESIGNER PACKAGE SUBSTITUTIONS

While we strive to give you an exact Designer Package every time, there are times when certain items may be unavailable for rent on a particular date due to demand or maintenance needs. Fab-U-Tique reserves the right to substitute any items in a Designer Party Package with a comparable product if the item is unavailable during the customer's requested rental period. Fab-U-Tique will ensure that any substituted products will match the package theme and be of similar style and quality.

DELIVERY DISTANCE

The prices listed for all delivery methods only apply to deliveries and pickups made within 30 miles of Glendale, CA. Longer distances will be subject to additional delivery and pickup charges. Please contact us for a delivery quote if your event is more than 30 miles away.

ONLINE ORDERS

FAB-U-TIQUE reserves the right to cancel any online order that does not fully meet our terms and conditions.

CANCELLATIONS & REFUNDS

Orders cancelled within 24 hours of purchase may be fully refunded. Orders cancelled after 24 hours but before 7 days prior to delivery will be charged 50% of the order. If an entire order is cancelled less than 7 days prior to delivery, the customer will be charged 100% of the order.

PRIVACY POLICY

Your privacy is important to us. We created this privacy policy (the “Policy”) to explain the types of information we collect through our web Sites, online services, mobile and other applications and social networking platforms (each referred to herein as a "Site"), as well as how we will use, disclose and protect this information once it is collected, and how you may be able to opt-out of some of our uses and disclosures of your information. By visiting this Site, you agree to the terms of this Policy as they may be amended from time to time. INFORMATION COLLECTION, USE, AND SHARING  We are the sole owners of the information collected on this Site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. YOUR ACCESS TO AND CONTROL OVER INFORMATION  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Site: SECURITY We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.